Terms of Service
Effective Date: February 1, 2026
1.Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and First AI Employee ("Company," "we," "us," or "our"), governing your access to and use of the services available at firstaiemployee.com (the "Service").
By subscribing to or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2.Service Description
First AI Employee provides a fully managed AI-powered virtual employee for businesses. The Service includes, but is not limited to:
- Answering and making phone calls using AI-generated voice
- Responding to SMS text messages
- Managing Facebook Messenger conversations
- Reading, composing, and replying to emails
- Managing calendar and scheduling appointments
- Performing tasks as directed by the Customer
The Service is managed end-to-end by our team. We handle all setup, configuration, and ongoing maintenance.
3.AI Disclosure
Important: AI-Powered Communications
The Service uses artificial intelligence (including Claude by Anthropic and Retell AI) to communicate with your customers, clients, and contacts on your behalf. AI-generated responses may not always be accurate or appropriate for every situation.
You, the Customer, are responsible for:
- Reviewing AI interactions and outputs
- Ensuring AI-generated communications comply with your industry regulations
- Informing your end users that they may be communicating with an AI, where required by law
- Correcting any errors or inaccuracies in AI-generated responses
4.Subscription & Payment
4.1Pricing
The Service is offered at $750 per month, billed monthly through our payment processor, Lemon Squeezy. Prices are subject to change with 30 days' prior notice.
4.2Billing
Your subscription begins on the date of your first payment and renews automatically each month. All payments are processed by Lemon Squeezy. You are responsible for maintaining valid payment information.
4.3Refunds
Subscription fees are non-refundable except where required by law. If you cancel mid-cycle, you will retain access to the Service through the end of your current billing period.
5.Acceptable Use
You agree not to use the Service to:
- Engage in any illegal, fraudulent, or unauthorized activities
- Send spam, unsolicited messages, or bulk communications
- Harass, threaten, or abuse any individual
- Impersonate any person or entity in a misleading manner
- Violate any applicable local, state, national, or international law or regulation
- Transmit any malware, viruses, or harmful code
- Interfere with or disrupt the integrity of the Service
Industry Compliance: If your business operates in a regulated industry (e.g., healthcare/HIPAA, finance, legal), you are solely responsible for ensuring that your use of the Service complies with all applicable industry-specific regulations and standards.
6.Limitation of Liability
AI systems may produce errors. The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, First AI Employee shall not be liable for:
- Incorrect, incomplete, or inappropriate AI-generated responses
- Missed appointments, calls, or messages
- Loss of business, revenue, or clients arising from use of the Service
- Any indirect, incidental, special, consequential, or punitive damages
- Actions taken by third parties based on AI-generated communications
In no event shall our total liability exceed the amount paid by you to the Company in the three (3) months preceding the event giving rise to the claim.
7.Uptime & Availability
We strive to maintain high availability of the Service but do not guarantee any specific uptime percentage. The Service is provided on a best-effort basis without a formal Service Level Agreement (SLA). We are not liable for any downtime, interruptions, or delays caused by maintenance, technical issues, or third-party service outages.
8.Termination
8.1By Customer
You may cancel your subscription at any time through Lemon Squeezy or by contacting us at legal@firstaiemployee.com. Cancellation takes effect at the end of your current billing period.
8.2By Company
We reserve the right to suspend or terminate your access to the Service immediately, without prior notice, if you violate these Terms, engage in fraudulent activity, or fail to maintain a valid payment method.
8.3Effect of Termination
Upon termination, your AI employee will be deactivated and all associated integrations disconnected. Your data will be retained for 90 days following termination to allow for data export requests. After 90 days, all data is permanently deleted.
9.Indemnification
You agree to indemnify, defend, and hold harmless First AI Employee, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:
- Your use of the Service
- Your violation of these Terms
- Your violation of any applicable law or regulation
- Claims by your end users, customers, or any third party related to AI-generated communications sent on your behalf
- Your failure to comply with industry-specific regulations
10.Intellectual Property
All rights, title, and interest in and to the Service (including software, algorithms, designs, and branding) are and remain the exclusive property of First AI Employee. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription period.
11.Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.
12.Dispute Resolution
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association (AAA). The arbitration shall take place in the State of Delaware.
You agree to waive any right to participate in a class action lawsuit or class-wide arbitration against the Company.
13.Changes to These Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will notify you via the email address associated with your account at least 30 days before the changes take effect. Your continued use of the Service after such notification constitutes acceptance of the revised Terms.
14.Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
15.Contact Us
For questions about these Terms of Service, contact us at: