Questions, answered.

It's a fully trained voice assistant that answers your phone and handles your front desk the way a great receptionist would: around the clock, on the first ring, in a natural conversation. It greets callers, answers questions about your business, books appointments, takes messages, and transfers or routes calls when needed. Unlike voicemail or a phone menu, it actually talks with the caller, understands what they need, and takes care of it, so you stop losing business to missed calls. (And on our Standard plan, it does considerably more than answer the phone; see below.)

We specialize in serving small businesses (typically under 10 employees) and service professionals: law firms, accounting and tax practices, real estate, and home-service businesses. We're also actively expanding to support other small businesses and self-employed individuals. If you're small enough that a missed call is a missed client, we built this for you.

If they ask, yes. It will never claim to be a person, and asked straight out whether it is an AI, it says so. What it does not do is open every call by announcing it, because that spends your caller's time on something no law requires of an inbound call and most callers work out in a sentence anyway. Every call does open by saying it is recorded and transcribed, which is what all-party consent states require. You remain responsible for any disclosure or consent requirements that apply to your business.

We're launching soon. When we go live, you get the full experience, including the 7-day free trial, and you're answering calls within minutes of going live, fully dialed in within about a day. Reach out on the Get Started page and Roscoe, the founder, will set you up personally when we launch.

Fast. The process starts with a quick phone call, which you can make any time. From there we build and tune your agent for you, and it's answering your calls within minutes of going live. It's fully dialed in to your business within about a day. Full two-way texting turns on once the one-time carrier registration (10DLC) clears, typically a few business days.

No. Only minimal information is needed from you, and we do the building. Share whatever you have about your business in whatever form is easiest: website links, documents, or written notes. We'll do our very best to create a suitable demo from whatever you provide: even a generic starting point with nothing else attached, such as "AI phone services for a videographer." Our preliminary intake form takes under 5 minutes, and an advanced intake form takes about another five. You're welcome to add as much detail as you like, but as long as you believe what you've given us is enough to work from (say, a link to a detailed website), we'll custom-build an agent tailored specifically to your business.

Yes. Your number stays yours. Most businesses simply forward their existing line to the number we provision for your AI receptionist, using their carrier's standard call forwarding: always, only when you don't pick up, or only after hours, whichever you prefer. Nothing about your number changes, and you can stop forwarding whenever you like.

One thing to know: forwarding carries calls, not texts. Your carrier hands us the call, but a text sent to your old line stays with your carrier and never reaches your receptionist. Texting runs on the number we provision, so that is the one to give anyone who asks how to text you, and the one to publish anywhere you invite people to text.

The essentials: how you'd like calls greeted, your services and common questions, your booking preferences, and who urgent calls should reach. Later, a more advanced intake step helps us connect your calendar, assess any other software you use case-by-case, and is another opportunity to share more about your business if you'd like to. We handle the build and review it with you before you go live.

Yes. It checks your live availability during the call, books the slot, and confirms with the caller: no callback, no phone tag. The appointment is on your calendar before the caller hangs up.

Yes. You set the rules (which calls go straight through, which take a message, and who urgent calls reach) and the assistant follows them.

You define what "urgent" means for your business, and the assistant follows it: transferring immediately to you or an on-call number, or escalating exactly as you've instructed. Nothing important waits in a message box until morning.

After every call you get a clear summary and a full transcript, emailed to you on every plan and waiting in your dashboard either way. Want the summaries where your crew already talks? Connect Slack, Microsoft Teams, Discord, Telegram, Signal, or Google Chat on any plan, at no extra cost, and connect as many as you like. WhatsApp is coming soon. Transcripts stay in email and the dashboard, because a full transcript runs longer than a chat message will hold. You always know who called, what they needed, and what was handled.

Standard is for businesses where the phone barely stops. It steps up to 2,000 minutes a month (double Basic) with 2,000 outbound texts, unlimited inbound, and priority support: everyone gets a reply within one business day, and yours goes to the front of the line. It's the same done-for-you receptionist as every plan, at the best per-minute rate of the core three.

Out of the box: your calendar, for live booking during the call, plus a summary and full transcript of every call emailed to you on every plan. Call summaries can also post into Slack, Microsoft Teams, Discord, Telegram, Signal, or Google Chat, free on any plan, with WhatsApp coming soon. Trade and industry software varies more; tell us what you run during the consultation and we'll tell you plainly what we can connect today and what we can't yet.

Spam and robocalls we screen never reach your minutes. When one gets past the screen, we catch it and verify it ourselves, then credit those minutes back 1:1.

Credited minutes are added to that month's available minutes at no charge, so a spam call costs you neither money nor allowance. They stay inside that billing period and don't roll into the next one. Your usage page still shows the raw call, so you can see what ran and what came back. There is nothing for you to file, and every plan works this way.

One flat monthly price per plan: Essential $99, Basic $249, and Standard $399 for higher call volume. No per-minute billing by default, no per-call charges, and no surprise overages. If you'd rather not be capped during a busy stretch, you can opt in to overage at $0.20/min ($0.10/min on Standard), and Basic and Standard can add outbound texts at $0.05 per segment; it's off by default. We'll also reach out during a billing period if there's something about your usage worth flagging.

From the moment a call connects to the moment it disconnects, counted in 15-second increments and rounded up, with a minimum of one increment. A 2-second call draws 15 seconds; a 20-second call draws 30. A call with no connected time draws nothing. If the AI transfers a caller to you or your team, the clock keeps running until our line drops, not until the person picks up, because our line is still carrying the call.

By default, no; that's the point. Most services charge by the call or the minute, so the busier you get, the more you pay; a strong month of referrals turns into a bigger bill. Your price is flat inside your plan's minute allowance: whether that's 50 calls or 500, it's the same predictable amount. The one exception is opt-in overage (off unless you turn it on), which adds $0.20/min beyond your plan ($0.10/min on Standard), plus $0.05 per outbound text segment on Basic and Standard, if you'd rather not be capped during a spike.

Nothing you didn't sign up for. Overage is off by default, so we never quietly start charging by the minute. If your month is tracking past your plan's allowance, we reach out and you decide what happens next: move up a plan, switch on overage at the published rate ($0.20/min on Essential and Basic, $0.10/min on Standard, plus $0.05 per outbound text segment on Basic and Standard), or stay where you are. With overage off, we may limit or pause call handling until your minutes reset. The one thing that will never happen is an overage charge you didn't opt into.

The free trial puts the full voice receptionist on your line for 7 days, capped at 400 minutes: custom-trained on your business, answering calls, booking, and sending you transcripts. It doesn't include texting, because business texting requires a one-time carrier registration (10DLC). We submit that for you once you're on a paid plan, and texting switches on when it clears, typically a few business days. The trial runs a flat 7 days that begins right away, a card is required to start, and you can cancel any time before the trial ends and you won't be charged. (The trial can be used only once.)

Unless you cancel first, your trial converts to a paid plan when it ends and your card is charged: Essential by default, or the plan you picked when you signed up. You can cancel any time before it ends to avoid any charge, and we'll reach out before your trial wraps up so nothing happens by surprise.

Yes. Month-to-month, no long-term contract, no cancellation penalty. You can cancel any time yourself from your account dashboard: no call or email needed. Changed your mind right after a payment? New customers have 7 days from a charge to request a full refund, and it becomes 3 days once you've been with us for 45 days; the details are on our Refund Policy page. And when you cancel, your data doesn't linger: recordings and transcripts are deleted within 14 days of your account closing, and we keep only what the law requires us to, such as records of consent. The details are in our Privacy Policy.

Yes, and the rule is short. During your first 45 days as a customer (your trial counts toward those days), any payment can be refunded in full for 7 days after the charge. From day 45 on, each new payment has a 3-day window. Inside the window you get the full amount back, every time, no reason needed. Outside it, email us anyway: we read every request and decide case by case. The full policy is on our Refund Policy page.

Three ways. Close your account while a payment is inside its refund window and the refund happens automatically, no email needed. Or pick the payment in the Billing section of your dashboard settings and confirm from there. For anything else, email billing@firstaiemployee.com from your account email and name the payment; we confirm within one business day. Refunds go back to the card you paid with, and banks typically take 5 to 10 business days to show it on your statement.

Refunding a payment cancels the subscription it paid for, and paid features stop when the refund is issued. Account credits are separate: they are not payments, so they have no cash value and are never paid out as money.

A few things. First, it's done for you: we build, train, and maintain your assistant; the cheaper tools hand you a dashboard and leave the work to you. Second, the price is flat inside a generous minute allowance: no per-call charges, and no meter starts unless you opt into overage. Third, it's tuned to your profession, not a one-size-fits-all script. And fourth, you get a direct line to our founder, Roscoe Morgan, who will personally work with you on any questions or concerns you have, something you simply won't get from a self-serve app.

Not currently. We're built for law firms, accounting and tax practices, real estate, home-service businesses, and other small businesses and self-employed individuals: fields that don't handle protected health information (PHI). Because of that, we don't sign Business Associate Agreements (BAAs) or operate under HIPAA today, and the service shouldn't be used to collect, store, or transmit patient health information. Healthcare practices (dental, medical, mental health, and the like) should choose a HIPAA-compliant, BAA-backed provider built for that purpose.

If you run a personal-injury law firm, yes: for reception and scheduling, answering calls, capturing who's calling and the general type of matter, and booking. It is not a substitute for legal advice, and it should not be set up to take the facts of a matter. The service records and transcribes the whole call and does not filter or redact what a caller volunteers, so you're responsible for configuring your intake and instructing callers to keep diagnoses, insurance and coverage details, and case specifics for a qualified person at your firm. We don't sign Business Associate Agreements (BAAs).

Bookkeeping for a medical client depends on what you touch. If you're a business associate routing that practice's protected health information (PHI): for example, medical billing or accounts receivable that carries patient health data, the service isn't appropriate, because we don't sign BAAs or operate under HIPAA. Ordinary bookkeeping that never touches PHI is fine.

Yes, openly. Calls are recorded and transcribed, and every call expressly states at its start that it is being recorded and transcribed. Audio is kept about 7 days and then deleted (recordings that evidence a caller's consent, or that relate to an active dispute, are kept longer); the transcript stays available for the life of your account. Recordings and transcripts are accessible to you (the contracting party), to us at First AI Employee LLC, and only to the specific services required to deliver or process them on your behalf, and to no one else. We never use recordings to create a voiceprint or to identify anyone by their voice.

We may use call transcripts internally to improve our services, for example, to refine your agent's intake and improve the product. We do not share your transcripts with other clients, we do not sell client information, and we do not use your data to train third-party or publicly available AI models.