Review & Referral Requests
Most happy customers would leave you a review. They just never get asked. Add an email when the job’s done and the ask goes out for you, worded the same for everyone. The ones who write back glad they called get a separate nudge for a referral.
How it works.
Two ways it asks: chat or email
Add the customer’s email when the job is done and it sends a one-tap link to your public review profile. Queue one at 11pm and it waits until 9am, because nobody wants a review ask in the middle of the night. And when someone tells your website chat that you did work for them, the assistant offers the same link right there in the conversation.
Chat or email, never text
Nothing goes out by SMS, whatever anyone agreed to on a call. The two channels it does use are the two you can walk away from: every email carries a clear unsubscribe, and a chat ask is one line in a conversation the visitor opened and can close. Neither one follows anybody around.
Comes with AI Chat & Replies
You cannot buy this one on its own. It comes free with AI Chat & Replies, on every tier. An emailed ask counts as one email against that product’s monthly allowance, and one offered in chat counts as one message.
Everyone gets asked for a review, never gated
It asks every customer the same way, on both channels. In chat the trigger is that they mentioned you did work for them, so someone who says the job went badly gets the same offer as someone who is delighted. Google’s review policies prohibit “review gating” (soliciting only the customers you expect to be happy), and the FTC’s Rule on the Use of Consumer Reviews and Testimonials (16 CFR Part 465, in force since 2024) makes suppressing negative reviews a deceptive practice. Unhappy feedback still routes to you privately so you can make it right; it’s never used to bury a public review.
Referrals only from the already-happy
A customer who tells you privately that they’re happy has said, in their own words, that they’d recommend you, so that’s who the referral ask goes to, and no one else. It rides on their own consent, stays separate from the review, and never shapes which reviews get asked for. A referral isn’t a review, so aiming it at your happy customers is fair game.
How useful it is, by trade.
Add-ons earn their keep in some trades more than others. Here's where this one lands, and why.
Homeowners pick the trade with the most five-star reviews; one emailed ask after the job keeps yours stacking up.
A finished remodel is your best ad, and a well-timed ask turns it into the review the next homeowner reads first.
Prospects vet you by your reviews before they ever call; a tactful, consented request keeps them current.
New clients book the chair with the best reviews, so a one-tap ask after each visit keeps the five-star flow going.
Word-of-mouth and repeat work run on reviews; an emailed ask after pickup keeps them coming, with consent built in.
Add it to your receptionist.
$25/mo, à la carte, and the Standard plan includes one of these free. Start with the receptionist; bolt this on when you’re ready.
See plans and pricing