Answer a text.
The texting assistant replies using your business facts. It keeps the exchange short and brings uncertain questions to you.
Growth or Scale + Business TextingKeep the conversation
going.
Business Texting includes two-way conversations, confirmations, Job Briefs, Client Intake, Emergency Dispatch, and No-Show Shield on your provisioned business number. Configure and activate each workflow separately.
2,000Pooled segments on Growth
4,000Pooled segments on Scale
2,000 SMS segments a month shared by inbound and outbound messages. Scale adds 2,000 more, for 4,000 total. Longer messages can use multiple segments. The Essential trial includes no SMS.
Useful messages.
Clear next steps.
Start with the conversation. Activate the workflows that fit your plan and the way you work.
Confirm the appointment.
Send a confirmation after a booking succeeds. The text reports the result; it does not create a new appointment.
Configured confirmation workflowSee the job before the visit.
Included Job Briefs and Client Intake send secure links for photos, documents, and job details.
Activate and configure first.Reach the on-call roster.
Included Emergency Dispatch sends job alerts and claim updates through your configured on-call process.
Activate and configure first.A reply that knows its limits.
The texting assistant answers from your business information, including the prices and typical ranges you list, and it labels a range as typical. It cannot check a calendar, change or confirm a booking, promise an arrival time, or give a firm quote. Scheduling stays with the phone agent’s connected tools and your team, and your team sets the final price.
Are you open on Saturday?
Our Saturday hours are 9 a.m. to 1 p.m. Call our team to arrange a visit.
Business fact answered. No slot promised.
Who gets which message?
Each message has a purpose and a consent requirement. There are no marketing blasts, bulk list uploads, or cold-text campaigns.
Your customers
- Appointment confirmations
- Secure photo, document, and form links
- Configured quote links and reminders
- Deposit links on your payment provider’s page
Optional workflow requirements apply. Deposit requests need your payment link and cancellation policy.
Your team
- On-call job alerts and claim receipts
- Updates about open dispatch jobs
- Roster enrollment instructions
Emergency Dispatch needs activation, your roster, and routing rules.
You, the owner
- Usage warnings
- A daily list of replies awaiting approval
- Your own test message
Owner alerts go to a handset that has opted in by texting ALERTS.
Ready after carrier approval.
Registration timing belongs to the carrier. Texting stays inactive until approval clears and your consent and configuration requirements are met.
- Add the product.
Business Texting is a separate $50 monthly purchase on Growth or Scale.
- Register the number.
Provide the business information needed for the US carrier’s brand and campaign registration.
- Activate what you need.
Set the relevant workflows and consent rules. Buying texting does not activate every workflow.
Before you add texting.
Can Essential add Business Texting?
No. Business Texting is available on Growth and Scale. Essential has no outbound texting lane, and the free voice trial includes no SMS.
What happens at the segment limit?
Text overage is off by default. Sending pauses when the allowance is used. If you enable overage, additional segments are $0.025 each, subject to carrier limits.
Can customers text my existing number?
Call forwarding moves calls, not texts. Customers text the provisioned number after Business Texting activates. Texts sent to your old number remain with its carrier.
How do STOP and HELP work?
STOP opts the sender out, with a confirmation reply. HELP remains available. YES or START receives an opt-in receipt. Required consent still applies to every messaging workflow.
Are review requests sent by text?
No. Review Requests belongs to AI Chat & Replies and makes its offer inside a visitor-initiated website conversation. Google review replies are separate and are not available yet.