Turn a website visit
into a conversation.

AI Chat & Replies answers questions, collects the details, and helps a visitor take the next step while they are still on your site.

Set up website chat

Paid website chat has no free trial. A free chat tier is available with every receptionist plan.

A question comes in.
A useful answer goes out.

Try three illustrative conversations. The assistant stays grounded in your business information and only confirms a booking when it succeeds.

Illustrative conversation. No live chat or customer data.

Your business assistantIllustrative conversation. No live chat or customer data.

Do you service tankless water heaters?

Yes. We service tankless water heaters in our service area. Is this a repair or routine maintenance?

Maintenance. I’m in the north part of town.

What ZIP code is the property in? I can check the service area and help with the next step.

Business knowledge → qualifying question → next step

Your knowledge.
Its starting point.

Use the AI Assistant Builder with your business information and SOPs. It follows up with an interview to fill the gaps before the assistant starts representing your business.

Give it the real information.

Services, hours, service area, pricing rules, policies, and the procedures your team follows. Specific context gives the assistant a useful foundation.

Answer the follow-up questions.

The Builder interviews you about what is missing or unclear. Review the instructions and define when to collect details for a human.

Connect the next step.

Website chat can check your connected calendar and book a confirmed slot. When it cannot finish the request, it captures the details instead.

Website chat is available.

Answer business questions, qualify an inquiry, collect contact details, and help visitors book. Keep the conversation about the work you actually offer.

Google review replies are not available yet.

Review replies are not switched on. They depend on Google Business Profile access, and no launch date is promised. When available, they will use the same message allowance. Facebook review posting is also unavailable.

Choose your room to grow.

A message is a visitor message the assistant answers, not a whole conversation. Allowances reset each billing period; unused messages do not roll over.

Already on our AI receptionist? Every receptionist plan includes the free tier of this product: the website chat widget, trained on your business, with 1,000 answered messages a month, live booking, and review asks in the conversation. You switch it on in your dashboard. The paid tiers above add bigger allowances.

See the full plans and what each one includes

Before you put it to work.

Google review replies are not available yet.

How is this different from the AI receptionist?

The receptionist answers your phone. This answers what people type on your website, and it is what will answer your reviews once Google opens that door. It is the lighter, lower-cost way in, and many businesses run both, one for callers and one for everyone else.

Why is website chat sold together with review replies?

Because it is one trained assistant doing one job in two places. The same knowledge of your hours, services and pricing that answers a visitor at midnight is what will write the reply to last night’s review. Splitting that into two products meant two bills and two logins for the same brain, so we stopped. Where it stands today: the chat runs, the review replies do not. They need Google Business Profile access and we will not put a date on somebody else’s approval queue.

What does it actually know?

Only your business. Add your hours, services, pricing, SOPs, and common questions to the AI Assistant Builder, then answer its follow-up interview. When something falls outside what it was given, it says so and takes the details instead of guessing.

Does it send replies without me seeing them?

Review replies are not running yet, and this is how they will work when they are. By default every review reply is a draft you approve in one tap. You can switch on auto-send for the routine, low-risk ones and keep approval on for anything sensitive. It never invents facts or sends a guess in your name.

Can it really book appointments?

Yes. It checks your live availability during the chat, offers the open slots, and books the appointment, so a website visitor becomes a booking without a callback or a round of phone tag.

How does the pricing work?

Three tiers, each with one monthly allowance of chat messages. Review replies are built and waiting on Google to approve our access; no tier price depends on them. When they open they share that same allowance. Essential is $25 for 5,000 chat messages. Growth is $49 for 15,000, and adds up to three locations. Scale is $99 for 50,000, with unlimited locations, and it is the only tier that can switch on optional overage; Essential and Growth stop at the allowance instead. One chat message is one visitor message the bot answers. And if you run our AI receptionist on any plan, the free tier comes with it: the chat widget with 1,000 answered messages a month, switched on in your dashboard.

When can I get it?

Website chat is available today. Choose a tier and Roscoe can help train it on your business and get the widget onto your site. Nothing appears on your site until it is installed and switched on. Google review replies are not available yet.

Do I have to be in the United States?

No. This product lives on your website and needs no phone number and no carrier registration, so it is not limited to US businesses the way our AI receptionist is. If you are outside the US, email roscoe@firstaiemployee.com and he will set it up with you directly.

Meet the visitor
while they are here.

Set up website chat

Paid website chat has no free trial. A free chat tier is available with every receptionist plan.